LAN Technical Support

Support may include senior level technical support for all district-based servers and network communications, technical specialists based in school districts on a FTE daily basis, and technicians available for installations and special projects. Senior level technical support is also available through LAN Network Consulting, Management and Planning contracts.

Maintain a district LAN.

A designated district technology coordinator to work with WNYRIC staff.

Comply with regional and state standards.

Comply with federal copyright laws.

Provide release time for technical training and regional meetings.

Provide sufficient time for technical staff to accomplish assigned tasks.

Provide qualified/responsible personnel to perform needed functions of daily technical activities for the district's technology department.

Provide necessary training for WNYRIC personnel to keep current with new technology.

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.

Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat by clicking here. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.