LAN Anti-Virus and Maintenance Service
Includes on-site implementation of a new anti-virus site license for all servers and workstations, nightly access to a WNYRIC central site FTP virus definition file, protection currency, quarterly network scan of all network resources for virus problems, and on-site virus problem resolution support. It could also include file backup and recovery testing support, security and disaster avoidance recommendations, and LAN capacity planning recommendations.
Maintain a district LAN and a district Technology Coordinator.
Comply with regional and state standards.
Have a LAN coordinator available to work with WNYRIC staff.
Comply with federal copyright laws.
Provide sufficient time for technical staff to accomplish assigned tasks.
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat by clicking here. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.