Voice Over Internet Protocol (VoIP)

Integration into a unified communications system to provide services such as unified voice-mail, e-mail, as well as click to call, instant messaging, and videoconference and desktop collaboration tools can be included in this service.

District responsibility

• Provide appropriate district staff to plan implementation.
• Provide appropriate district staff for any walk throughs.
• Assist with network readiness needs assessment.
• Assist with the development of the project plan Including dial plan, long distance, system features, database collection contact, training requirements and PRI lines (PRI lines aidable in a shared install, if district installs an unshared system PRI lines will be unaidable) where applicable.
• Assist with the network testing by supplying systems to host test software.
• Designate a contact person for communication between WNYRIC and the school as well as any changes to this contact.
• Requests for Adds/Moves/Changes must be submitted prior to August 1st to ensure changes for the start of the coming school year. Any work orders submitted after August 1st will be completed in the order they are received, on a first in-first out basis. We are aware new hires may not be completed by this date but the majority of the changes can be addressed in a timely manner.
• Report any system issues to the WNYRIC via the Service Desk (716) 821-7171.

• Preliminary meetings include district readiness and discussion of pros and cons of moving to a shared (enterprise) VoIP system.
• Preliminary meetings include thorough discussion of options as well as infrastructure design readiness and integration for collaboration tools.
• Assist district personnel in explaining process/needs/requirements to Superintendent/BOE.
• Walk through including WNYRIC staff, VoIP Supervisor/Wan Senior.
• Discuss Unified Communications needs and where it fits in the schedule.
• Network readiness needs assessment.
• VoIP needs assessment
• Any changes in the PRI provider or service will be thoroughly discussed with the school district VoIP designee, the Business Official and Superintendent prior to any changes to this circuit.

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.

Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.