EMM Base Fee - First Year
Prior to implementing this service, the district must have had an initial informational meeting regarding mobile devices/apps etc. with Michelle Okal-Frink. This base service includes research into WNYRIC approved solutions to manage mobile devices. An initial implementation meeting with WNYRIC staff to discover the timeframe of implementation, scope of work, design, and the district technical staff available for ongoing support. Also included in the Enterprise Mobility Management service:
Implementation:
Device Enrollment Program (DEP) Integration (If available)
Assigning devices to the WNYRIC DEP (IOS devices only)
Ticket support for DEP issues will be handled by a trained team member.
7.5 hours of on-site or ticket support that can be utilized for the set-up of EMM and/or training of support staff. On-site support must be used in 3.75-hour increments.
Phone support for EMM or device issues is not included in this service. If you require any special assistance, you can engage the team through the 550.066.04 EMM Special Projects service at an hourly rate. The support may be performed on site, through remote management software, or via telephone. The 550.066.22 EMM Remote Management service is also available for yearly remote management of the EMM and devices. Please refer to service code 550.066 for full-service details.
WNYRIC provides technical staff for implementation of the district's Mobile Device Management. One day of onsite support is provided under this service for planning, deployment, and/or training. Additional support is available for further implementation by requesting a special project or engaging the team through remote management of the mobile devices.
We are not held responsible for any changes the vendor makes to its products and services.
The district must:
- Have a robust wireless network and internet connectivity.
- Purchase valid licenses for all devices managed by the district's EMM.
- Purchase Apple devices through Apple for Education.
The district must provide WNYRIC with the following for EMM implementation:
- APNS Certificate (iOS Deployments)
- Required resources for deployment.
- Required access to the district's EMM.
- Global administrator access to the EMM.
- The required access to any member servers related to the district's EMM.
- Access to any network where the mobile devices are intended to operate (i.e. enabling troubleshooting of device or EMM issues).
The district will:
- Provide a staff member designated as the primary contact as well as a backup to work with WNYRIC technical staff to provide information and access requested regarding the deployment to be implemented under this service.
- Provide access to the appropriate resources and notify WNYRIC of any problems of inaccessibility to those resources.
- Provide access to any resources (i.e., member servers, certificates, and web portals) necessary to fulfill the district's request for EMM Implementation.
- Adhere to any downtime required to facilitate changes.
- Comply with regional and state standards.
- Comply with federal copyright laws.
- Comply with vendor licensing requirements.
- Provide release time for technical training and regional meetings.
-Allow sufficient time for technical staff to accomplish tasks.
-Upgrade, troubleshoot and support any operating systems required for the successful EMM implementation.
- Make any on premise Active Directory changes.
- Understand the EMM implementation service is not responsible for any escalated issues unresolvable by the EMM vendor.
- Adhere to the most recent student data security and privacy regulations
- Craft a disaster recovery plan for on-premises installations and communicate it to WNYRIC. Cloud hosted systems are subject to the vendor DR plan.
EMM service will provide the following:
Professional and qualified personnel to perform the functions needed to support the district's EMM implementation.
WNYRIC technical staff with training.
Support of current EMM provided apps.
Support Escalation of EMM issues to vendor support teams
Exclusions, EMM Implementation service will not provide:
Support for any third-party applications available for deployment through the EMM.
Support of any application or features currently unsupported by the vendor.
Any Feature that is supported by another WNYRIC service.
Local Support of district devices.
Locally installed applications on district devices.
WNYRIC is not responsible for any vendor supplied changes to features, functions, or charges that may affect service as described.
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday –Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780 or by e-mail at servicedesk@e1b.org or click HERE for our live chat. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.