Library Services Level 2 - Software Support Added Modules
This service provides support for basic on-site training of the additional Level 2 software purchased for the designated building. The training will be provided to the district appointed direct building contact on the implementation and use of the selected module(s). This includes online troubleshooting, phone or virtual support and training sessions.
Please refer to service code 552.106 for full-service details.
Level 2 Service provides districts with the ability to add optional modules to their WNYRIC supported library automation systems. This service is only available to districts participating in Level 1 - Full Library Automation services.
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms. Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.Service Desk can be reached Monday –Friday from 7:00 a.m. to 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780 or by e-mail at servicedesk@e1b.org. A representative will be available from 4:30 p.m. through 11:00 p.m to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.