eSchoolData Extended Support
The service is based upon district needs, ranging from overall assistance with eSchoolData in the district or to address specific concerns within a specified time frame.
This service requires that WNYRIC staff meet with district personnel to determine the needs of the district and how best to meet these needs, including determining an appropriate number of days. Work may be done in district or at the Erie 1 BOCES Education Campus, as needed.
Please refer to service code 650.100 for full service details.
This service requires that WNYRIC staff meet with district personnel to determine the needs of the district and how best to meet these needs, including determining an appropriate number of days. Work may be done in district or at the Erie 1 BOCES Education Campus, as appropriate.
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat by clicking here. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.