Frontline RTI

RTIM Direct is a Web-based software system designed for comprehensive tracking, documenting, monitoring, and managing RTI/AIS. This software allows districts to collaboratively develop student AIS plans online, send parent notifications using the library of notices or custom letters, create quarterly progress reports, create building- and district-level reports, track follow-up items and send electronic messages to other AIS providers.

Includes two days of training (onsite, at the RIC, via the phone or Internet) during implementation, and one day of training after first year, phone support, user meetings, and workshops. Also included are the software, hardware, and technical infrastructure costs.

RTIM Direct Application Training will include instruction in the accurate use of the product, recommended techniques for compiling data and data entry, demonstration of reports and report capabilities, local table development, and generation of reports and letters. Training sessions are modified according to the needs of district staff, which may include supervisory personnel and clerical staff.

Desktop/Laptop/Compouter (PC)

• Operating System: Microsoft Windows 10
• Hardware: 
  • 8 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
  • 8 gigabyte (GB) RAM minimum (8 GB RAM or more recommended)
• Other Software:
  • Microsoft Word 2008 or higher to generate and print letters.
  • Acrobat Reader XI or higher to read PDF files.

Macintosh (Mac)

• Operating System OS X 10.11 or higher
• Other Software
  • Microsoft Word 2008 or higher to generate and print letters.
  • Acrobat Reader XI or higher to read PDF files.

iPad

• Operating System iOS 10 or higher
• Hardware Apple A5 SoC (iPad 2) or Newer
• Other Software: Microsoft Word Reader App
• PDF Reader App
• Browser Safari or Chrome

Chromebook / Chromebox

• Operating System: Most recent version
• Hardware: Intel i5 or faster processor
• Browser Chrome
• Other Software
  • Microsoft Word Reader App
  • PDF Reader App

Supported Browsers

Frontline Education supports the most recent and widely-used modern browsers: Safari, Microsoft Edge, Firefox and Chrome released within 3 years, on a rolling basis. Individuals using unsupported browsers or systems may experience technical issues.

Supported Mobile Platforms

For Frontline Education native mobile apps, current versions of iOS and Android are supported, as well as previous versions released within the past 3 years, on a rolling basis.

Considerations

• “Save Password” features should be disabled in the browser.
• Web TCP port 80 and 443 is required to be open for general web and secured SSL connections from client workstations.
• SFTP Port 22 and FTPS ports 989, 990 and 991 are required for secure data transfers between district-hosted systems (student information system, data warehouse, etc.) and Frontline Education products.
• Browser history settings should be set to check for newer versions of stored pages on every visit.
• Pop-up Blockers must be turned off.
• Assess the effects of any Content Filtering devices on the speed of the connection.
• Assess the Internet bandwidth available for additional usage during peak times.
• Assess the effects of a Proxy Server on access and speed of the connection.
• Recommended display/screen resolution should be at least 1024 X 768 pixels.
• Cookies must be allowed.

In order to use any Frontline Education application, district devices must be connected to a high-speed broadband internet connecton.

District agrees to:

1. Provide T1 line or better for Internet connectivity to RIC.
2. Provide operating system, browser, hardware, and software that meet vendor's recommended hardware requirements.
3. Ensure staff has Windows/Mac OS and Internet training.
4. Have or purchase an adequate printer.
5. Accept responsibility for forms and paper management as well as printing of reports. (Paper and supplies are aidable.)
6. Send appropriate representation to WNYRIC user meetings and workshops.
7. Designate a district RTIM Direct coordinator.
8. Designate an appropriate number of turnkey teachers.
9. Ensure appropriate staff is available for training at implementation.
10. Ensure appropriate staff is available to verify converted data at implementation.
11. Ensure appropriate staff is available during summer to meet state reporting timelines.
12. Participate in meetings with WNYRIC staff as needed.
13. Have a secure e-mail system and provide appropriate addresses to RIC.
14. Receive and review all relevant announcements, directions and documentation from WNYRIC and vendor.
15. Retain all records as required by the Records Retention and Disposition Schedule ED-1.
16. Create/maintain local (district) tables.

Data Warehouse - District is responsible to:

1. Adhere to appropriate data entry methods into application in accordance with training to facilitate accurate data reporting.
2. Ensure data is correct in source system, as well as in the NYS Data Warehouse.
3. Submit a written request for any unscheduled NYS data extracts.
4. Log in to Level 0 and PD systems to review and validate data.
5. Ensure CIO participates in training on how to analyze, identify, and evaluate data issues.
6. Complete all required data verification and validation.
7. Lock data for transmission to Level 1 and PD systems on a timely basis.

WNYRIC agrees to:

1. Provide up to one (1) day on-site training/support (additional days may be purchased at the per diem rate).
2. Host one (1) user meetings per year.
3. Offer relevant group trainings at WNYRIC sites and/or online throughout the year.
4. Provide ongoing phone support.
5. Provide secure online access to application server located at RIC.
6. Provide a means for purchasing necessary hardware, software, and networking and communication equipment to be utilized with this service.
7. Serve as liaison between the district and the vendor.
8. Ensure vendor is aware of and responsive to NYS Reporting changes and requirements.
9. Provide training documentation.
10. Maintain strict confidentiality.
11. Host user meetings, workshops and trainings.
12. Provide a meaningful web presence.
13. Offer Help Desk services (1-800-872-0780) from 7:00 a.m. to 4:30 p.m.

Data Warehouse - WNYRIC will:

1. Provide ongoing guidance on data entry into application, in accordance with NYS requirements, to facilitate accurate data reporting.
2. Generate required NYS data extracts as per schedule and upon written request.
3. Load extracts to Level 0 for SMS supported districts and notify the district when data is ready to review and validate.
4. Provide CIO training on how to analyze, identify, and evaluate data issues.
5. Provide ongoing phone support to troubleshoot and correct data errors.
6. Serve as a liaison to SED for district questions regarding state requirements related to data reporting.

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.

Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday –Friday from 7:00 a.m. –4:30 p.m. by calling (716) 821-7171, 1-800-872-0780 or by e-mail at servicedesk@e1b.org. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.