PowerSchool Extended Support

This service provides specialized assistance in maintaining and expanding a district’s use of its student management system. WNYRIC staff members meet with district personnel to identify areas of need, which may include, but are not limited to, facilitating the transition of a new district PowerSchool Administrator, training, or process analysis. District goals are defined and a written plan is developed. Depending on district needs, the service may be delivered in bundles of 21 or 42 days. Service may be provided on-site or at WNYRIC, as appropriate.

WNYRIC would assign a liaison from the PowerSchool Application Support Team to serve as the main point of contact for this service. WNYRIC reserves the right to use team members other than the liaison, depending on the specific need, as individual team members have different areas of expertise.

Please note: This service is meant to be a supplement to, rather than a replacement for, the district’s PowerSchool administrator.

District Responsibilities:

• Designate PowerSchool administrator
• Clearly define needs and goals
• Provide access to necessary materials, staff, and information

• Participate in regular WNYRIC offered workshops and meetings
• Ensure appropriate staff are assigned to carry out specific tasks as identified
• Provide a place for WNYRIC staff to work onsite, as needed
• Create and maintain necessary access to all accounts needed by WNYRIC staff as required
• Communicate to appropriate staff as needed
• Respond in a timely fashion to WNYRIC requests or direction
• Input data into PowerSchool, as this is something WNYRIC staff does not do
• Send general support requests to the PowerSchool team at psteam@e1b.org, not just to the team member working with your district, so the first person available or the person best equipped to address the specific issue can respond

WNYRIC Responsibilities:

• Provide liaison to work with district staff to identify and correct issues
• Provide a trained PowerSchool support person with appropriate knowledge to meet the requests by district (Note: this role may be filled by different team members depending on the specific need)

• Recommend best practices for use of PowerSchool
• Track all tasks are done on behalf of the district and provide a report to the district upon request
• Ensure liaison is trained in all aspects of PowerSchool related to this service
• Monitor tasks to be sure staff has completed necessary work and keep district designee advised of what needs to be done