TPASS Visitor Management System

Benefits to electronic visitor tracking include, but are not limited to:

• Real-time access – produce up-to-the-minute reports on all visitor and guest activities
• Make visitor registration quick and efficient
• Hosted on a district-based server

Hardware: Visitor Badge Label Printer, Scanner, and Web Camera

Software: TPASS workstation package with DL scanner, web browser, and Internet Service

District-Housed Server Minimum Specifications:

• Windows Server 2016
• 1.4 GHz 64-bit processor (Dual Core for Virtual Servers)
• 16 GB RAM
• 100 GB Disk Space
• IIS 10.0
• WCF RIA Services 1.0 SP2 or Newer
• SQL Server 2016 w/Management Studio
• Web Platform Installer 5.0
• Microsoft .NET Core Runtime and Hosting Bundle 3.1
• Microsoft URL Rewrite 2.0

Client Workstation Minimum Requirements:

Hardware:

• 1 GHz 32-bit processor
• 4 GB RAM
• 10 GB Disk Space
• 4 Available USB 2.0 Ports

Software:

• Windows 10 Professional
• Microsoft .NET Framework 4.5
• 1 GB available hard disk space
• Browser: Google Chrome, Mozilla Firefox, Microsoft Edge & IE, Safari (viewing only)

Internet connection for server and each client station

1. Name a district primary and secondary contact for service
2. Promptly notify service support team of contact changes
3. Purchase necessary hardware and software
4. Properly maintain hardware, software, and supplies of system
5. Provide necessary cabling, power, and other technology, as required, in use of system and equipment
6. Provide server maintenance, server upgrades, and secure access
7. Perform and validate nightly backup of data
8. Provide district staff to plan implementation
9. Designate a System Administrator who will be in charge of adding users and setting permissions
10. Notify the service support team when the System Administrator changes
11. Provide security and integrity of the district’s username and password used to log in to system
12. Maintain accurate data entered, imported, and used with the system
13. Maintain district security
14. Order supplies as needed
15. Request support and report issues to WNYRIC Service Desk for prompt service
16. Have a district policy on visitor management
17. Proper use of system, including compliance with all laws, regulations, and policies

1. Schedule and facilitate planning as district requests
2. Provide a means for purchasing necessary hardware and software utilized with this service
3. Facilitate the installation of the printer, scanner, and web camera used directly with system
4. Assure RIC staff maintain strict confidentiality while performing their duties for this service
5. Provide a means to purchase badges for use with the thermal printers
6. Provide support by phone, email, and screen sharing
7. Work with vendor support when needed, including vendor software installation
8. Provide training to district as described in purchased services
9. Documentation for implementation and training
10. Annual user meeting when deemed appropriate

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.

Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling 716-821-7171, 1-800-872-0780 or by e-mail at servicedesk@e1b.org, or via live chat. A representative will be available from 4:30 p.m. through 11:00 p.m to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.