Raptor Visitor Management System
The Raptor Visitor Management System provides an effective way to help schools keep unwanted visitors out while tracking those they allow in. By scanning a driver’s license or other state identification, the system will create and print a badge for each visitor. Also, upon scanning, the application will automatically screen for registered sex offenders in all 50 states and can also screen for school undesirables, issuing an alert on-screen, email, and SMS.
Raptor also optionally provides a Volunteer Module to similarly track volunteers.
An emergency alert button can be used to send silent email, voice, and SMS messages to designated personnel.
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The Raptor System requires a computer, a scanner and an Internet connection in order to scan and screen an individual before entering your district buildings. When a visitor is cleared, the Raptor System prints a badge featuring the visitor's name, photo, the date and time, and destination. If a potential threat is identified, the Raptor System sends instant alerts to designated officials, including administrators and law enforcement, via email and text messaging. The Raptor System can also be used to track and report volunteer hours.
Hardware: Computer, Raptor Duplex Scanner and Raptor 550 Turbo Label Printer
Software: Internet access software and Internet Service Provider
Client Workstation Requirements:
Windows Computer:
- Quad-Core, 3.5 GHz or better CPU (minimum Dual-Core, 3.0 GHz)
- 8 GB RAM or higher (minimum 4 GB). Additional RAM is recommended if other applications will be used simultaneously with Raptor
- Disk Space 200 MB
- Two USB 2.0 ports (one for Scanner and one for printer) Districts implementing the Kiosk will need 3 ports.
- Microsoft Windows 7 Professional (64 bit), Microsoft Windows 10 Education or Professional, 32 bit or 64 bit
- Microsoft Internet Explorer 10 and 11 or Google Chrome
- Edge is currently not supported
- High-speed internet connection (direct Ethernet connection recommended)
Mac Computer: Raptor does not run natively on a Mac computer.
- Name a district primary and secondary contact for service
- Promptly notify service support team of contact changes
- Purchase necessary hardware and software
- Order supplies as needed
- Properly maintain hardware, software, and supplies of system
- Provide necessary cabling, power, and other technology, as necessary, in use of system and equipment
- Provide district staff to plan implementation
- Designate a System Administrator to be in charge of adding users and setting permissions
- Provide security and integrity of the district’s username and password used to log in to the system
- Notify WNYRIC when the System Administrator changes
- Maintain accurate data entered, imported, and used with the system
- Maintain district security
- Request support and report issues to WNYRIC Service Desk for prompt service
- Provide service support team remote access to system for support or training purposes
- Have a district policy on visitor management
- Proper use of system, including compliance with all applicable laws, regulations, and policies
- Schedule and facilitate planning as district requests
- Provide a means for purchasing necessary hardware and software utilized with this service
- Facilitate installation of software, printers, and scanners used directly with system
- Assure RIC staff maintain strict confidentiality while performing their duties for this service
- Provide a means to purchase badges for use with the thermal printers
- Provide support by phone, email, and screen sharing
- Provide training to district as described in purchased services
- Work with vendor support when needed
- Documentation for implementation and training
- Annual user meetings when appropriate
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780 or by e-mail at servicedesk@e1b.org, or via live chat. A representative will be available from 4:30 p.m. through 11:00 p.m to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.