ClearTrack 200 Software for Providers/Agencies WNYRIC Hosting, Training and Support
In subsequent years after implementation, includes two days training (on-site, at the RIC, via the phone or Internet), phone support, user meetings and workshops. Also included are the software, hardware and technical infrastructure costs to maintain the servers at the WNYRIC where the application is hosted.
Includes two days training (on-site, at the RIC, via the phone or Internet), phone support, user meetings and workshops. Also included are the software, hardware and technical infrastructure costs to maintain the servers at the WNYRIC where the application is hosted.
Please refer to service code 650.680 for full service details.
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat by clicking here. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.