Q Ware Facilities Management System
Q Ware is the perfect upgrade for those currently using complex paper-based or "home-grown" maintenance systems. Q Ware is a facilities management software that allows you to quickly and easily manage on-demand work orders and preventative maintenance requests. It allows for setup of recurring maintenance tasks and tracks the use and stock quantities of maintenance consumables. The Event Scheduler module allows you to easily request conference rooms with detailed setup requirements. The Fixed Assets module lets you depreciate, assign, and track assets, and create work orders against them. Dashboard access and automated email notification makes it easy to learn, customize, and use.
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The Q Ware application and databases are hosted in Microsoft's Azure environment, allowing for the highest levels of availability and security. Regular backups of client data are also a part of the Q Ware infrastructure.
- Internet access
- Web browser
- Name a district primary and secondary contact for service
- Promptly notify service support team of contact changes
- Provide district staff to plan implementation
- Designate a System Administrator to be in charge of maintaining users and permissions
- Maintain security and integrity of the district’s username and password used to log in to the system
- Notify WNYRIC when the System Administrator changes
- Maintain accurate, current data entered, imported, and used with the system
- Review imported data and report issues for resolution
- Request support and report issues to WNYRIC Service Desk for prompt service
- Provide service support team with remote access to system for support purposes
- Proper use of system, including compliance with all applicable laws, regulations, and policies
- Provide a means for purchasing Q Ware licenses utilized with this service
- Schedule and facilitate planning as district requests
- Provide support by phone, email, and screen sharing
- Assure RIC staff maintain strict confidentiality while performing their duties for this service
- Provide training to district as described in purchased services
- Work with vendor support when needed
- Documentation for implementation and training
- Annual user group meetings when appropriate
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780 or by e-mail at servicedesk@e1b.org, or via live chat. A representative will be available from 4:30 p.m. through 11:00 p.m to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.