Master Library Facilities System
Master Library (ML) provides two applications for districts to purchase ML Schedules and ML Work Order.
ML Schedules is a Facility and Event Use Request system that automates the process of booking a facility or equipment etc. for an event which allows for maximizing facility usage. The application allows a school district to provide access to both internal district staff as well as external community groups (if desired) to book a facility for an event. As an option, the system can auto generate an invoice to be sent to the outside agency for booking of a facility. The system allows a school to reduce administrative support having this application. It also avoids potential liability with centralized insurance data.
ML Work Order is designed to streamline the process for both Maintenance and IT Work Order requests. The district can customize the routing process by location and problem type. Generate cost reports with labor, expenses, and budget codes. Work Order request can be made from any web-enabled device at any time. Optional modules include Asset Management and Preventive Maintenance.
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Benefits
- Dramatically reduces required staff resources
- Eliminates space overbooking while maximizing facility use
- Reduces time, paper and costs associated with event invoicing
- Decreases submission, approval and management times
- Reduces operating costs while supporting green initiatives
- Improves communications for everyone involved in the process
- Centralizes binders, files, paperwork and spreadsheets in one place
- Reduces liability by aggregating insurance documentation
- Standalone cloud-based software at affordable annual subscription
- Improves operations with equipment, personnel and other data
- Integrates with Google Calendar®, building automation software and other applications
- Internet access
- Web browser
- Name a district primary and secondary contact for service
- Promptly notify service support team of contact changes
- Provide district staff to plan implementation
- Designate a System Administrator to be in charge of maintaining users and permissions
- Maintain security and integrity of the district’s username and password used to log in to the system
- Notify WNYRIC when the System Administrator changes
- Maintain accurate, current data entered, imported, and used with the system
- Review imported data and report issues for resolution
- Request support and report issues to WNYRIC Service Desk for prompt service
- Provide service support team with remote access to system for support and training purposes
- Proper use of system, including compliance with all applicable laws, regulations, and policies
- Provide a means for purchasing ML licenses utilized with this service
- Schedule and facilitate planning as district requests
- Provide support by phone, email and screen sharing
- Assure RIC staff maintain strict confidentiality while performing their duties for this service
- Provide training to district as described in purchased services
- Work with vendor support when needed
- Documentation for implementation and training
- Annual user group meetings when appropriate
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780 or by e-mail at servicedesk@e1b.org, or via live chat. A representative will be available from 4:30 p.m. through 11:00 p.m to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.