MS Exchange

Planning and assistance for version upgrades are part of the base service, a project will determine final costs. Technical team will advise on system backup and anti-virus protection for an MS Exchange environment, but solutions are not included in service.

1. District LAN, WNYRIC connectivity, Internet access
2. Virtual or physical servers, either in-district or hosted by WNYRIC
3. Email domains (i.e.: @district.org)
4. Encryption certificates
5. MS Exchange and related licensing

1. Name a district primary and secondary contact for service
2. Promptly notify Email Service team of a change in contact
3. Provide district staff to plan implementation
4. Determine the authorization levels for email accounts
5. Maintain email accounts (i.e.: add/change/delete, quotas, etc.)
6. Name district’s Email Administrator
7. Monitor server as trained, including mailbox maintenance
8. Renew email domains (i.e.: @district.org)
9. Renew encryption certificates
10. Renew Exchange and related licensing
11. Install email client software on machines and devices
12. Support district staff and students (end users) for email use
13. Request support of and report issues to the WNYRIC Service Desk for prompt service
14. Properly identify accounts for billing and other administrative purposes
15. Provide WNYRIC Email service staff access to MS Exchange Administration for support purposes
16. Provide and maintain anti-virus software compatible with MS Exchange and Outlook, whether hosting in-district or by the WNYRIC
17. Deploy anti-virus software on email client devices
18. Resolve threats detected within district email system

For in-district hosting:

1. Schedule server install and setup
2. Provide server environment as detailed by WNYRIC
3. Schedule technical training
4. Ensure functional backup/restore of email servers, including backup and restore procedures
5. Provide accurate counts of mailboxes for service billing

1. Schedule and facilitate planning as district requests
2. Configure and setup MS Exchange servers
3. Deploy provided anti-virus software on servers
4. Test the deployed email server environment
5. Train district system administrator on basics, including backup and restore procedures
6. Provide training as detailed in subservices
7. Provide documentation for both end users and system administrator/technician upon request
8. Provide support by phone, email, and screen sharing for technical issues
9. Work with vendor support as needed
10. Update WNYRIC website with service information and documentation
11. Provide email spam and security filtering for Exchange solution
12. Provide Regional Directory, if desired
13. Troubleshoot server issues
14. Perform user restores upon request
15. Support district MS Exchange Email Administrator
16. Advise on anti-virus and anti-spam needs

For WNYRIC-hosted servers:

1. Provide servers with default storage, additional storage is an extra fee
2. Monitor and backup servers
3. TSM Backup/Restore provides for the automated backup of selected application server data files to the IBM Tivoli Storage Manager (TSM) Server in the data center at the Erie 1 BOCES Education Campus. The IBM Tivoli Storage Manager client software is installed on the servers which sends the data over the network to the backup system. A tape copy of the data is kept on-site and rotated daily to an off-site storage location for security purposes. Tests are performed monthly on the backups to insure data integrity.

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.

Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday–Friday from 7:00 a.m. to 4:30 p.m. by calling (716) 821-7171 or toll-free at 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.