MailMeter - Mandatory Technical Support

Flat fee per supported district that addresses telephone, email, and remote support to district MailMeter administrators. Service includes:

• Support of MailMeter administrator
• Train MailMeter administrator on system basics
• Monitoring servers
• Troubleshooting server/client connection issues
• Troubleshooting email collection issues
• Communication with vendor (problem resolution, patches, etc.)
• Assisting with or performing storage allocations as need arises
• Monitoring license usage
• Providing technical assistance with an investigation, if needed (does not include performing an investigation)

Please refer to service code 650.808 for complete service details.