Email Security Only
Email remains a most-critical communication tool within education. Unfortunately, this also makes email a top threat vector for attacks.
Our email security accommodates flexibility and multiple ways to detect and block unwanted electronic mail from the Internet. Participating districts route email transparently through a cluster of gateways at the RIC, filtering email based on a combination of rules, subscription lists, and sandbox analysis, and then delivering allowed email to the district's email server. The security solution encompasses a cluster of servers for load balancing, providing high availability for email routing. Districts gain an additional benefit of earlier protection from threats detected by other districts participating in the service.
- District LAN, WNYRIC connectivity
- Properly functioning email system
- Encryption certificates
- Email domain
- Name a district primary and secondary contact for service
- Promptly notify Email Services team of a change in contact
- Provide district technical staff to be trained on solution monitoring and adjustments
- Provide mailbox count for billing
- Distribute 'Email Security and Best Practices' documentation to district staff
- Request support and report issues to WNYRIC Service Desk for prompt service
- Renew encryption certificates
- Monitor district email
- Resolve any email threats detected within district email system
- Schedule and facilitate planning as district requests
- Test the deployed solution
- Provide email security of all district email accounts for provided email domains
- Provide technical support and training
- Configure user email quarantine
- Provide documentation for both end users and system administrators upon request
- Work with vendor support if needed
- Maintain email security environment
- Assist with spam troubleshooting
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday–Friday from 7:00 a.m. to 4:30 p.m. by calling (716) 821-7171 or toll-free at 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.