ParentSquare

• WNYRIC provides support during WNYRIC business hours.
• Unused training hours expire at the end of the school year, June 30th.
• WNYRIC does not implement, train, or support the Invoices and Payments module of ParentSquare. Vendor directly provides districts with all implementations, training, and support of this module.

1. District LAN, WNYRIC connectivity, Internet access
2. Mobile devices for using mobile apps
3. Ability to extract required data from student or finance management systems. This may incur additional costs not included in the service.
4. Devices used in connection with the service, such as smart phones, tablets, computers, etc.
5. Districts utilizing the Invoices and Payments module(s) of ParentSquare must have appropriate financial institution accounts. Module may require additional software and services for use.
6. Accept vendor’s terms of use – https://www.parentsquare.com/terms

1. Designate a district primary and secondary contact for service
2. Promptly notify Notification Solutions Service team of a change in contact
3. Provide district staff to plan implementation
4. Ensure at least two district employees participate in initial training, with at least one of them having access to or knowledge of the student or finance management systems and procedures
5. Record messages, set calling dates and times, print reports, etc.
6. Create content used in system
7. Maintain appropriate access to the system
8. Determine sources for data and files needed in district’s use of product
9. Provide vendor with secure electronic access to student/staff contact data in the required format
10. The district is solely responsible to update and maintain accuracy of all data used by the system and systems feeding and used by ParentSquare
11. Give permission to vendor to transmit messages created by the district using the service, to all numbers, addresses, and accounts provided by district
12. Give consent to ParentSquare on behalf of the district’s students in order to allow those under 13 years of age to use ParentSquare services
13. Monitor and resolve errors in logs such as unsuccessful attempts, invalid numbers, etc.
14. Monitor use of system
15. Provide direct support to staff, students, and parents
16. Comply with all applicable laws and regulations in use of system, including COPPA
17. Provide WNYRIC Notification Solutions staff access to software administration to support district
18. Contact WNYRIC Notification Solutions staff for support
19. Contact vendor for off-hours support

1. Schedule and facilitate planning as district requests
2. Train admin users and trainers
3. Supply detailed instructions and documentation
4. Provide support via email, phone, and screen sharing to district staff during WNYRIC business hours
5. Facilitate purchasing vendor licenses and services
6. Assist district in providing the vendor with student/staff contact data from the district's student/staff software management systems
7. Work with vendor support as needed
8. WNYRIC does not implement, train, or support the Invoices and Payments module of ParentSquare. Vendor directly provides districts with all implementations, training, and support of this module.
9. Maintain strict confidentiality

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.

Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat .  A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations.  During all other hours and holidays, a caller will receive important information regarding coverage.