Remind Communication
Remind is a web-based product, hosted by the vendor, that teachers, coaches, and administration use to contact students and parents. Teachers can send homework directly to classes. Students and parents can contact the teacher as well, without giving the teacher’s personal phone or email! Remind administrators can see what communication occurred between staff and contacts. Districts would use downloads and data extracts to update contact information in Remind, manual update is possible, too.
- WNYRIC provides support during WNYRIC business hours.
- Unused training hours expire at the end of the school year, June 30th
- District LAN, WNYRIC connectivity, Internet access
- Ability to extract required data from student or financial management systems. This may incur additional costs not included in the service.
- Devices used in connection with the service, such as smart phones, tablets, computers, etc.
- Give permission to vendor to transmit messages created by the district using the service, to all numbers, addresses, and accounts provided by district
- Give consent to Remind on behalf of the district’s students in order to allow those under 13 years of age to use Remind services
- Designate a district primary and secondary contact for service
- Promptly notify Notification Solutions Service team of a change in contact
- Provide district staff to plan implementation
- Ensure at least two (2) district employees participate in initial training, with at least one of them having access to and knowledge of the student or financial management systems and procedures
- Record messages, determine calling dates and times, print reports, etc.
- Provide vendor with secure electronic access to student/staff contact data in a readable and suitable format
- The district is solely responsible to update and maintain accuracy of all data used by the system
- Give permission to vendor to transmit messages created by the district using the service to all numbers, addresses, and accounts provided by district
- Monitor and resolve errors in logs such as unsuccessful attempts, invalid numbers, etc.
- Provide direct support to staff, students, and parents
- Comply with all applicable laws and regulations in use of system, including COPPA
- Provide WNYRIC Notification Solutions staff access to software administration to support district
- Contact vendor for off-hours support
- Schedule and facilitate planning as district requests
- Train admin users and trainers
- Supply detailed instructions and documentation
- Provide support via email, phone, and screen sharing during WNYRIC business hours
- Facilitate purchasing vendor licenses and services
- Assist district in providing the vendor with student/staff contact data from the district's student/staff management systems
- Work with vendor support as needed
- Maintain strict confidentiality
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.