Siteimprove
Have you ever noticed spelling errors or broken links on your website? Have you wondered if your website is accessible to all users, or just plain wanted a better website? Let Siteimprove help you with your website governance needs. Siteimprove allows district web teams to better maintain, monitor, and optimize their website. Experienced WNYRIC website support staff can help you implement and utilize Siteimprove tools to help your staff work smarter. We provide implementation, training, support, and consultation with Siteimprove on any website hosting software.
Siteimprove software offers Quality Assurance, Policy, Accessibility, SEO, PDF Checker, and Response tools. The vendor hosts and provides Siteimprove in a Software-as-a-Service (SaaS) model.
Districts do not need to participate in a WNYRIC website service to use the Siteimprove service.
Users need to understand how to change their website based upon the software results. Here are a couple examples.
- The report shows a page contains a 404 error. You find the page in the site’s content editor. You then determine that the page has a bad navigation link and it can be safely removed from the content.
- Several pages yield the same ADA-compliance error. After looking at each page’s source HTML, you determine that the CSS applied to text is the culprit and you modify your website’s stylesheet accordingly.
- District LAN, WNYRIC connectivity, Internet access
- A public, district website
- Name a district contact for the service
- Promptly notify the Website & Notification Solutions team of a change in contact
- Participate in software demonstration and implementation planning meetings
- Appoint district staff to plan implementation
- Identify district Siteimprove admin and users
- Use software to review website
- Configure software to get desired results
- Interpret results and understand how to modify website
- Modify website content
- Comply with all regulations and laws applying to use of software
- Request support and report issues to WNYRIC Service Desk for prompt service
- Provide access to software for WNYRIC support staff to facilitate training and provide support
- Schedule and facilitate planning as requested
- Provide detailed project, narrative, costs, and fees for service and products
- Provide training as detailed in subservices
- Provide unlimited support by phone, email, and screen sharing
- Assist district in finding resources
- Communicate software enhancements to district contact
- Work with vendor to resolve support cases or other issues
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday–Friday from 7:00 a.m. to 4:30 p.m. by calling (716) 821-7171 or toll-free at 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.