Shared Telecom - Traditional

Please refer to service code 650.840 for service details.

• Provide the WNYRIC with the name and telephone number of a district contact person for reported problems.
• The District will sign FCC Form 479, CIPA Certification (Children's Internet Protection Act.)
• The District will prepare a Technology Plan that will be approved by the NYS Education Department.
• The District will select an appropriate contact person to assist with the filing of the E-Rate application.
• The District will attend educational seminars conducted by WNYRIC and designed to help the district understand the E-Rate requirements and the district's responsibility in the process.
• The District will provide WNYRIC with information to complete the E-Rate forms and the attachments needed to substantiate the requested amounts.
• The Districts will provide data to satisfy the review process if necessary.

• Determine the Network architecture for the region.
• Recommend line transmission speeds, based on continuous line utilization studies.
• Manage and support the required software applications for network management and control.
• Determine the most efficient and economical network configuration and communications equipment needed to connect schools to the central site in West Seneca and wide area network.
• Periodically redesigns the network, based on capacity utilization studies.
• Provides first level of telephone assistance and problem determination to on-line customers for problem resolution of terminal/microcomputer failures, communications network failure, poor response time complaints, or general questions.
• Availability is 24 x 7 (nights and week-ends unattended) with occasional maintenance periods scheduled typically on Wednesdays from 9:00 pm to 11:00 pm, or Saturdays from 7:00 am to 9:00 am.
• Provide second and third levels of telephone and onsite support for problems not resolved at level one.
• Determines annual shared costs of service for telecommunication charges and equipment maintenance.

The WNYRIC will provide trained WAN technical support and service as needed.

Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.