Shared SIP Trunking Service
This service is offered to districts that do not purchase a SIP Trunk or PRI, s a service to assist the districts, we utilize several shared SIP trunks for inbound and outbound calls.
The VoIP support team does all the configuration to route calls properly on a district by district basis.
Please refer to service code 650.842 for full service details.
650.842.30 VoIP Services
650.842.31 VoIP Base RWADA Service
Provide single point of contact for district.
Provide process and information for building access for after hours
Service Level
- Preliminary meetings include district readiness and discussion of pros and cons of moving to a shared (enterprise) VoIP system.
- Preliminary meetings include thorough discussion of options as well as infrastructure design readiness and integration for collaboration tools.
- Assist district personnel in explaining process/needs/requirements to Superintendent/BOE.
- Walk through including WNYRIC staff, VoIP Supervisor/Wan Senior.
- Discuss Unified Communications needs and where it fits in the schedule.
- Network readiness needs assessment.
- VoIP needs assessment
- Any changes in the PRI provider or service will be thoroughly discussed with the school district VoIP designee, the Business Official and Superintendent prior to any changes to this circuit.
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat by clicking here. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.