Multi-Factor Authentication (MFA)

Okta/Duo Multi-Factor Authentication offers Seamless and Secure Access to districts digital assets. Okta/Duo also provides Single Sigh On (SSO) via their online user dashboard, and gives you access to all of your applications. It allows IT to modernize and protect their user's identity. The Okta user dashboard provides easy access to all work and educational applications.

• Access to an RODC connected server to install the Okta client. Best practices recommend a redundant installation on a second server
• Active Directory admin rights to connect and federate with Okta
• Latest version of Google Chrome

District Responsibilities:

• Define a project and application owner.
• Designate a district point of contact to work with WNYRIC staff and service providers.
• Participate in planning, training, and status meetings as the implementation progresses.
• Inform WNYRIC of problems, difficulties, and training needs.
• Provide sufficient time for technical staff to accomplish assigned tasks

WNYRIC Responsibilities:

• Provide professional, qualified personnel to perform needed functions to support the district's MFA Application
• Provide WNYRIC staff with training
• Provide district with Okta roll-out and training materials
• The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
• Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
• Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821‐7171, 1‐800‐872‐0780, by email at servicedesk@e1b.org, or via live chat by clicking here. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.
• It is the responsibility of the WNYRIC to procure all software and equipment according to the Detailed Request for Service and to arrange shipment to the district as required.

WNYRIC agrees to:

1. Recommend appropriate configuration of the system.
2. Recommend appropriate installation of hardware.
3. Install and configure software.
4. Train on an as-needed basis for key users.
5. Provide telephone and on-site support.
6. Provide a means for purchasing necessary hardware and software to be utilized with this service.

1. Okta Support agrees to:
2. Provide ongoing IT and administrative support for the Okta system and its resources
3. Serve as liaison between the district and the vendor.
4. Provide ongoing phone support to troubleshoot and correct issues

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.

Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.