Maintenance - Servers and Misc. Equipment
Maintenance is required (mandatory) on any server purchased through a BOCES project or on any district-owned server used to provide a WNYRIC service once the manufacturer's warranty expires.
A district-owned server running on the WNYRIC network also has the option of being put on a maintenance contract.
District has an option of purchasing server maintenance in addition to the manufacturer's warranty.
Annual cost for a server contract is $180.00.
Miscellaneous equipment can be put on a maintenance contract once the manufacturer's warranty expires. Includes but not limited to SAN equipment, autoloaders, powervaults, Exagrid and Equallogic units, tektronix solid ink printers.
Refer to related services code 650.870 for full service details.
Annual cost for a server contract is $180.00.
- Designate one or more persons as the WNYRIC contact to call for service.
- Provide access to the equipment in need of repair.
- Provide adequate explanation of problem to service personnel.
- If manufacturer's warranty only, district must have staff member available to troubleshoot with manufacturer if necessary.
The Service Desk:
- Will place the call to the service provider and follow up for problem resolution.
- Will maintain a spreadsheet of all equipment covered under a maintenance contract.
- Ensures service personnel are covered by the New York State SAVE legislation that requires fingerprint verification by SED.
- Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.