Server
This service provides a VMware virtual server hosted on an IBM Blade server located at the WNYRIC. The district will be responsible for providing all of the necessary software for the server itself and virtual server best practices will be strictly enforced. The WNYRIC only provides the virtual environment and secure access for designated district personnel. The virtual server environment is maintained by WNYRIC and is located in a secured and climate controlled data center with uninterruped power supply (UPS) protection, managed life cycles and predictable costs.
Please refer to service code 650.895 for full service details.
Server will include a 40 GIG Operating System partition... Currently supporting Windows 2003 & 2008, Red Hat and SUSE Linux 9.x, 10.x and 11.x, and Novell 6.5
Mac OS not supported
Additional data storage available via Remote Storage Service: 650.895.20
Backups will occur for production servers at the virtual machine level.
The server will also include backup service using IBM TSM backup software (standard retention period is 21 days)
WNYRIC systems staff will work individually with participating districts to determine the most effective method for this service to be implemented
Broadband Connection to the WNYRIC
Supply necessary licensing for any user accessing the server
Supply licensing for any applications hosted on the server
Application installation and maintenance
Supply currently supported Anti Virus software on the server
Patch Application
Designate a person as the primary district contact who will receive error notifications
If the district has its own firewall, it must allow the access for data transfer
Provide necessary hardware and software to operate the VMware environment
Basic network configuration
Initial setup of the virtual machine
Patch server OS and VMWare
Install and maintain supported antivirus software
Monitor backups to ensure successful completion
Monitor server performance
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.