Per Camera Support Fee (1-99)
Fee is determined by vendor at time of purchase. Cost is per camera multiplied by the number of cameras (internal and external) installed at the district.
Please refer to related service code 650.896 for full service details.
This fee will cover all work requested by the district including server monitoring, adjusting, unlimited Milestone upgrades, onsite or remote training, and all camera issues includes (but is not limited to) camera troubleshooting, cleaning, focusing, periodic adjustments, camera firmware upgrades and configuration changes.
Cost of camera replacement is NOT included.
The WNYRIC staff will work individually with requesting districts to determine the most effective implementation for this service.
Provide qualified/responsible personnel to perform needed functions of daily technical activities for the district's technology department.
Provide necessary training for WNYRIC personnel to keep current with new technology.
The WNYRIC utilizes cost effective best practices determined by research from Gartner and Info Tech that allows our experienced and trained technical staff to perform robust testing and piloting on the WNYRIC Network in the areas of; security, infrastructure engineering and design, energy management, virtualization strategies, disaster recovery and business continuity, effective monitoring and pro-active analysis customized for K12 educational environment. By following these principles we are able to be a District advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.