Active Directory Managed Password Setup

A desktop software agent (Desktop Password Reset Assistant) will be provided for installation on district workstations. Sample installation procedures for technical staff and sample user directions are provided. Staff must set-up answers to self-service questions to enable password resets.

• Access to a member server and domain controllers.
• The district must grant the WNYRIC access to the district financial system and the student information system for source data.
• The district must update their financial system and student information system in a timely manner and include fields required.
• If the district has its own firewall, it must open needed ports to allow the access for data transfers.
• The Active Directory Agent must be installed on district hosted member server or workstation.

• The district must participate in planning and status meetings.
• The district must provide access to necessary staff to evaluate current processes and sample data, and verify attribute mappings once completed by our technicians
• End users must answer security questions for 24x7 password self-service.
• The district must designate a primary contact that will receive error notifications and correct them as necessary.
• The district is responsible for normal backup procedures for all data sources.
• District is responsible for installation of the supplied Desktop Password Reset Assistant (DPRA) Agent on desired workstations.

WNYRIC staff will provide Desktop Password Reset Assistant (DPRA) agent software

WNYRIC staff may optionally customize DPRA desktop Icon with district logo.  

WNYRIC staff will maintain software licensing and updates, and 24x7 vendor support.

WNYRIC staff will monitor processes for accuracy and notify the district of any issues.

Staff follow best practices in order to provide necessary security as it relates to the most recent student data security and privacy regulations.

WNYRIC staff will maintain and backup the Identity Management server.

The server equipment is located in a secure data center equipped with 24x7 monitoring and backup power supplies.  

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.

Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.