EMM Base Fee - First Year

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Prior to implementing this service, the district must have had an initial informational meeting regarding mobile devices/apps etc. with Michelle Okal-Frink. This base service includes research into WNYRIC approved solutions to manage mobile devices. An initial implementation meeting with WNYRIC staff to discover the timeframe of implementation, scope of work, design and the district technical staff available for ongoing support.Also included in the Enterprise Mobility Management service:

Implementation
Device Enrollment Program (DEP) Integration (If available)
Assigning devices to the WNYRIC DEP (IOS devices only)
Ticket support for DEP issues will be handled by a trained team member.
7.5 hours of on-site or ticket support than can be utilized for set up of EMM and/ or training of support staff;

Note: Phone support for EMM or device issues is not included in this service. If you require any special assistance you can engage the team through the 550.066.04 EMM Special Projects service at hourly rate. The support may be performed on site, through remote management software, or via telephone. The 550.066.22 EMM Remote Management service is also available for yearly remote management of the EMM and devices. Service 550.066.42 EMM WNYRIC Support provides unlimited Ticket Support for the year.

Details Requirements Responsibilities Service Level Agreement

WNYRIC provides technical staff for implementation of the district's Mobile Device Management. One day of onsite support is provided under this service for planning, deployment, and/or training. Additional support is available for further implementation by requesting a special project, or engaging the team through remote management of the mobile devices.

This service does not include, but is designed to work in conjunction with other WNYRIC supported services such as Cloud Domain Management and LifeCycle MDM Technical Support.

We are not held responsible for any changes the vendor makes to its products and services.

The District must:

have a robust wireless network and internet connectivity.
purchase valid licenses for all devices managed by the district's MDM.

The District must provide WNYRIC with the following for MDM implementation:

APNS Certificate (iOS Deployments)
Required resources for deployment.
Required access to the district's MDM.
Global Administrator access to the MDM.
The required access to the district's Active Directory and any member servers related to the district's MDM.
access to any network where the mobile devices are intended to operate (i.e. enabling troubleshooting of device or MDM issues).

The District agrees:

to provide a staff member designated as the primary contact as well as a backup to work with WNYRIC technical staff to provide information and access requested regarding the deployment to be implemented under this service.
to provide access to the appropriate resources and notify the WNYRIC of any problems of inaccessibility to those resources.
to provide access to any resources (i.e. member servers, certificates, and web portals) necessary to fulfill the district's request for MDM Implementation.
to adhere to any downtime required to facilitate changes.
to comply with regional and state standards
to comply with federal copyright laws
to comply with vendor licensing requirements
to provide release time for technical training and regional meetings
to allow sufficient time for technical staff to accomplish tasks
to upgrade any operating systems required for the successful MDM implementation. These upgrades are the district's responsibility to complete. This includes devices and servers.
to make any on premise Active Directory changes
that the MDM Implementation service is not responsible for any escalated issues unresolvable by the MDM vendor.
to adhere to the most recent student data security and privacy regulations

Mobile Device Management (MDM) service will provide the following:

Professional and qualified personnel to perform needed functions to support the district's MDM Implementation.
WNYRIC technical staff with training. Support of current MDM provided apps
Support of current MDM provided apps
Support Escalation of MDM issues to vendor support teams

Exclusions, MDM Implementation service will not provide:

Support for any third party applications available for deployment through the MDM
Support of any application or features currently unsupported by the vendor Any Feature that is supported by a WNYRIC service such as email, Cloud Domains etc.
Active Directory administration, profiles, and policies See 550.882.41 or 650.882.41 for this type of support
Local Support of district devices
Locally installed applications on district resources (i.e Google Drive, OneDrive, and etc.)

WNYRIC is not responsible for any Vendor supplied changes to features, functions, or charges that may affect service as described.

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.

Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday –Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780 or by e-mail at servicedesk@e1b.org; or click HERE for our live chat. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.