Software Application Support (Technical)
Technical support including annual update (with installation where applicable) for applications provided through CSLO. Applications that require technical support are Houghton Mifflin Harcourt products. Read 180, iRead, Math Inventory, Phonics Inventory, Reading Inventory, System 44, Fastt Math, Math 180, EES ONLY if the product is supported at the district.
- Provides contact person to coordinate district/BOCES activities
- Provides access to district technical staff.
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday –Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780 or by e-mail at servicedesk@e1b.org; or click HERE for our live chat. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.