Desktop LifeCycle Training only

Training will be provided so that district based staff can accomplish day to day tasks. On site support after initial training is available at $130/hour.

Desktop Lifecycle Field Support (650.889.10) or Managed IT Service (650.889.50)

The district must coordinate with the WNYRIC LifeCycle staff for training dates and free up district based staff to participate.  District must provide relay/server hardware that meets vendor specifications.

The WNYRIC staff will work individually with requesting districts to determine the most effective implementation for this service.

Provide qualified/responsible personnel to perform needed functions of daily technical activities for the district's technology department.

Provide necessary training for WNYRIC personnel to keep current with new technology.

The WNYRIC utilizes cost effective best practices determined by research from Gartner and Info Tech that allows our experienced and trained technical staff to perform robust testing and piloting on the WNYRIC Network in the areas of; security, infrastructure engineering and design, energy management, virtualization strategies, disaster recovery and business continuity, effective monitoring and pro-active analysis customized for K12 educational environment. By following these principles we are able to be a District advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.

WNYRIC Service desk is available Monday through Friday from 7:00 a.m. to 4:30 p.m. For assistance call (716) 821-7171 Option 2 or 1-800-872-0780 Option 2 or e-mail us at servicedesk@e1b.org