Library Services Level 1 - Automation Software Support - Subsequent Years
Continued on-site training of library staff with in-depth focus on library circulation policy, OPAC, catalog management, system security, circulation, patron maintenance, reports and inventory. Includes online troubleshooting, phone support, software customization requested by library (reports, screen displays) or training on how to use available software enhancements, regional training sessions and user group meetings. Ongoing focus is integration with instructional program.
Please refer to service code 552.105 for full service details
Must also purchase:
- 552.105.03 Regional Catalog
- 552.105.40 Mandatory Technical Support
- 552.105.42 WNYRIC Hosted Library [Mandatory for OPALS districts]
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms. Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations. Service Desk can be reached Monday –Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780 or by e-mail at servicedesk @e1b.org. A representative will be available from 4:30 p.m. through 11:00 p.m to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.