Library Automation Planning Service for Technology Projects
Services by WNYRIC staff members for planning when districts are purchasing software and hardware in a project to support the Library Automation Service.
Planning can cover communication to determine needs and explain a service, conferencing with vendors on appropriate options, consulting with WNYRIC or district technical staff to determine appropriate networking needs, consultation with WNYRIC service teams to determine compatibility with the appropriate service where the hardware/software is being used, making sure projects meet NYS CoSer requirements, creation of a packet including the sample letter, narrative and project costs as well as the tracking of that project from start to completion until getting sign off of the project completion agreement stating the purpose of the project has been met.
All projects for hardware and software must be in support of a WNYRIC service.
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms. Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations. Service Desk can be reached Monday –Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780 or by e-mail at servicedesk @e1b.org. A representative will be available from 4:30 p.m. through 11:00 p.m to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.