EMM Special Projects

Any additional on-site support for Mobile Device Management requested in after the included day of on-site support is billed in half day (3.75 hrs) increments at $130 per hour. Any Mobile Device Management support that does not require being on-site is billed in hour increments. The remote support maybe performed through remote management software, or via telephone. Vendor fees are not included. Refer to service code 650.066 for full service details. Google Chromebook devices require the Google Domain for policy management. Refer to Cloud Workspace Management service for Google Domain setup 650.898.41

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.

Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday –Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780 or by e-mail at servicedesk@e1b.org. A representative will be available from 4:30 p.m. through 11:00 p.m to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.