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Home Technology Services Automated Notification Systems Blackboard Connect 5 - Annual Support and Training

Blackboard Connect 5 - Annual Support and Training

Service Directory Search

There are no new implementations of Connect 5. Its replacement is Connect 5i.

Details Responsibilities Service Level Agreement

Please see service code 650.824 for the latest software.

Please see service code 650.400 for full service details.

  1. Provide service contact
  2. Contact the service team to request training
  3. Call the service desk or email the support team at connecthelp@e1b.org to report any issues
  4. Contact vendor for off-hours support
  5. Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat by clicking here

  1. Provide requested support
  2. Escalate issues with vendor as necessary
  3. Provide requested training

Service Year - 2020

650.400.32 - Updated

Technology Services
Automated Notification Systems

Cost
$340/site ($1,700 max)

Contacts

Rebecca Zdon
Phone: (716) 821-7355
Email: rzdon@e1b.org

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