Raptor - Visitor Management Service

The Raptor System requires a computer, a scanner and an internet connection in order to scan and screen an individual before entering your district buildings.  When a visitor is cleared, the Raptor System prints a badge featuring the visitor's name, photo, date and time, and destination. If a potential threat is identified, the Raptor System sends instant alerts to designated officials, including administrators and law enforcement, via email and/or text messaging. The Raptor System can also be used to track and report volunteer hours.

Requirements:

Hardware: Computer, Raptor Duplex Scanner and Raptor 450 Turbo Label Printer

Software: Internet access software and Internet Service Provider

Client Workstation Requirements:

Windows Computer

1. Intel Core Duo processor or equivalent

2. 2 GB RAM (32-bit OS) or 4 GB RAM (64-bit OS). Additional RAM is recommended if other applications will be used simultaneously with Raptor

3. Two USB 2.0 ports (one for Scanner and one for printer)

4.  Microsoft Windows 7, Windows 8, or Windows 8.1 operating system with the latest Service Pack installed

5.  Internet Explorer v9.0 or later, Mozilla Firefox 13 or later, or Google Chrome

6.  Edge is currently not supported

7. High-speed internet connection (direct Ethernet connection recommended)  

    

   Mac Computer

1. Intel Core 2 Duo processor or faster

2. 6 GB RAM (Windows 32-bit OS) or 8 GB RAM (Windows 64-bit OS) Notes:

   The RAM will be divided between Mac OS X and Windows; therefore adequate RAM is required for the Mac OS X and its applications, and the virtual operating system (and its applications).

    Adequate available hard drive space for Windows virtual machine software, and each virtual machine and its applications (at least 15 GB for Windows)

3. Two USB 2.0 ports (one for Scanner and one for printer)

4. Mac OS X Snow Leopard v10.6.8 or later (to determine the version, choose Apple menu > About This Mac)

5. Windows virtual machine software, such as Parallels, VMware Fusion, etc. (Raptor cannot be installed directly onto a Mac computer)

6. Windows operating system installation disc (Windows 7 or later)

7. High-speed internet connection (direct Ethernet connection recommended)

District responsibilities:

1. Purchase necessary hardware and software

2. Designate a System Administrator for the Application who will be in charge of adding users, setting up permissions

3. Notify the WNYRIC if the System Administrator has changed

4. District personnel are responsible for the security and integrity of the district’s user name and password used to log in to the visitor management system

5. If importing data or linking to another database, district is to review for accuracy of data

6. Maintain district security

7. Order supplies as needed

8. Tech time will be billed at an hourly rate if needed. 

WNYRIC Responsibilities / SLA 1.Provide a means for purchasing necessary hardware and software to be utilized with this 2.Facilitate the installation of the printer and scanner 3.Assure that RIC staff maintain strict confidentiality while performing their duties for this service. 4. Provide a means for the district to purchase the necessary supply of badges for use with the thermal printers Training and Support

1.Phone Support by WNYRIC staff 2.WNYRIC will provide one day of district wide training in the first year as part of the support fee.

3. WNYRIC will provide three hours of district wide online training during each subsequent year.   4. Additional training days are available at a per diem rate. 

Deliverables:

1.  Documentation for implementation and training 2.  Annual user Meetings

The WNYRIC utilizes cost effective best practices determined by research that allows  our experienced and trained technical staff to perform robust testing and support of the  WNYRIC network in the areas of security, infrastructure, energy management,  virtualization strategies, disaster recovery and business continuity. Therefore, we are able  to be a district advocate for vendor contract issues and aggressively negotiate contract  pricing and performance terms.

Staff follow best practices in order to provide necessary security as it relates to the most  recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday –Friday from 7:00 a.m. –  4:30 p.m. by calling (716) 821-7171, 1-800-872-0780 or by e-mail at servicedesk@e1b.org.  A representative will be available from 4:30 p.m. through 11:00 p.m to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.