ClearTrack 200 Software Maintenance
Ongoing costs for software maintenance for in-district hosting.
There will be no new implementations of in-district hosting of ClearTrack effective July 1, 2018.
Please refer to service code 650.680 for full service details.
There will be no new implementations of in-district hosting of ClearTrack effective July 1, 2018.
For in-district hosting, District is responsible to:
Set up and maintain server environment, including OS, and Windows updates.
Install and maintain PC Anywhere to allow remote connection for troubleshooting.
Establish and maintain back up and disaster recovery. (It is recommended that optional TSM service serve as disaster recovery, but not as primary backup method.)
There will be no new implementations of in-district hosting of ClearTrack effective July 1, 2018.
For in-district hosting, WNYRIC is responsible to:
Install and maintain ClearTrack application.
Install programmatic updates.
Reinstalls will be billable at hourly rate.
Escalate technical issues with vendor as needed.
Advise district on best practices.