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Home Technology Services Email & Email Archival Services IBM Notes - Annual Support and Training

IBM Notes - Annual Support and Training

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This service provides base support for IBM (Lotus) Notes, including spam filtering! Districts do not need to contact the vendor; instead, they work with our experienced WNYRIC staff, familiar with the needs of local school districts and Notes software.

Annual base support includes:

  • Support via phone, email, and screen sharing
  • Spam filtering, using CanITPro spam filtering software on WNYRIC-hosted filtering servers
  • Troubleshooting assistance
  • Up to four hours of end user Notes client training or Domino design work
  • Regional Directory, if desired
  • New release research
  • Communication with the vendor for advanced technical support when needed
  • Basic end-user documentation

Details

  • Initial system administration training available upon request
  • WNYRIC technical staff will advise on system backup and anti-virus protection for an IBM Notes/Domino environment; however, these solutions are not included in the service
  • Districts can choose to host the Domino environment in the district or have it hosted by the WNYRIC

Please refer to service code 650.800 for full service details.

Service Year - 2020

650.800.04

Technology Services
Email & Email Archival Services

Cost
$2,775/district

Contacts

Monica Lee Zablotny
Phone: (716) 821-7129
Email: mzablotny@e1b.org

Required Services

650.800.05
IBM Notes - Mailbox Support and Spam Filtering

650.800.06
IBM Notes - License Maintenance (Non-Instructional User)

650.800.09
IBM Notes - Mandatory Technical Support

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