IBM Notes - Mandatory Technical Support

Service Directory Search

Flat fee per licensed district that addresses telephone, onsite, and remote support to district email technicians. Service includes:

Support of district email administrator
Application updates (server), limit one major release upgrade per year
Testing new releases before installation
Monitoring email servers
Troubleshooting server/client issues
Troubleshooting related application issues
Communication with vendor (problem resolution, patches, virus alerts, research and development)
Technical email consultation with district email administration staff
Assisting with user imports for staff and student mailboxes
User restores, upon request

Details

Only one Domino major release update is included per year. For example, release 8.1 to r9.0. Patches and point releases are installed on an as-needed and mutually agreeable basis.

Please refer to service code 650.800 for full service details.