MS SharePoint Online
Microsoft SharePoint allows users to share, discover, manage, organize, and build content on the web. Our service assists a district in implementing and using SharePoint in the cloud.
One can use SharePoint in many ways. You can use it as an intranet for staff, a permanent, well-defined place to share files with teams, a workflow to standardize processes, a collaboration environment, and more! Advanced SharePoint features can process e-forms, connect with existing data, and share files and content with external users.
Time and expenses for resolving any issues requiring programming, design work, software or additional services, and data/user restore are not included in this service.
- District LAN, WNYRIC connectivity, Internet access
- MS Office 365 for Education subscription that includes SharePoint Online licensing
- Name a district primary and secondary contact for service
- Promptly notify Email Services team of a change in contact
- Provide district staff to plan implementation
- Provide admin level access to the SharePoint environment for support
- Support district staff (end users) with SharePoint use
- Name SharePoint administrator
- Request support and report issues to WNYRIC Service Desk for prompt service
- Manage users and groups of SharePoint
- Provide all content used in system
- Determine appropriate use and storage of files and content
- Pay fees associated with use of SharePoint, including licensing, storage, and external applications
- Schedule and facilitate planning as district requests
- Up to 4 hours of remote training for SharePoint administrator on SharePoint admin basics
- Provide training and documentation for system administrators upon request
- Provide support by phone, email, and screen sharing for both technical and application issues
- Support for non-WNYRIC built applications, sites, and configurations will be a "best effort" attempt to resolve the issue. No more than 2 hours will be spent in such cases.
- Work with vendor support if needed
- Update WNYRIC website with service information and documentation
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday–Friday from 7:00 a.m. to 4:30 p.m. by calling (716) 821-7171 or toll-free at 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.