MailMeter Email Archival

No new "collector" servers will be installed at the district.  Collector server will be WNYRIC-hosted to ensure stability of application and continuous monitoring of backup processes to reduce risk of data loss.

1. District LAN, WNYRIC connectivity
2. Email server
3. Virtual or physical server(s), either in-district or hosted by WNYRIC
4. Encryption certificates

1. Name a district primary and secondary contact for service
2. Promptly notify Email Services team of a change in contact
3. Provide district staff to plan implementation
4. Determine district’s email archive policies
5. Determine modules needed for district
6. Name a MailMeter administrator
7. Determine authorization levels for users
8. Monitor server as trained
9. Request support and report issues to WNYRIC Service Desk for prompt service
10. Any server restarts must be communicated to Email Service team. Restart of MailMeter application services must be confirmed.
11. Regularly review MailMeter logs and report issues
12. Renew encryption certificates as required
13. Provide Email Services team remote access to MailMeter server for support
14. Provide Email Services team admin access to district email server
15. A MailMeter Admin email account is required for access and monitoring
16. Perform email investigations

For in-district hosting:

1. Schedule server install and setup
2. Provide server environment as detailed by WNYRIC
3. Schedule technical training
4. Ensure functional backup/restore of data including backup and restore procedures

1. Schedule and facilitate planning as district requests
2. Configure and setup MailMeter server(s)
3. Test deployed archive environment
4. Train district system administrator on basics, including backup and restore procedures
5. Provide ISR documentation for end users
6. Provide Investigate documentation for district staff performing investigations
7. Provide support by phone, email, and screen sharing
8. Work with vendor support when needed
9. Update WNYRIC website with service information and documentation
10. Monitor license compliance
11. Troubleshoot server issues

For WNYRIC-hosted servers:

1. Provide servers with default storage; additional storage is an extra fee
2. Monitor and backup servers
3. TSM Backup/Restore provides for the automated backup of selected application server data files to the IBM Tivoli Storage Manager (TSM) Server in the data center at the Erie 1 BOCES Education Campus. The IBM Tivoli Storage Manager client software is installed on the servers which sends the data over the network to the backup system. A tape copy of the data is kept on-site and rotated daily to an off-site storage location for security purposes. Tests are performed monthly on the backups to insure data integrity.

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.

Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday–Friday from 7:00 a.m. to 4:30 p.m. by calling (716) 821-7171 or toll-free at 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.