Spam Filtering (Non-Email Service Enrollees)
Spam filtering accommodates flexibility and multiple ways to block unwanted electronic mail from the Internet. Participating districts route email transparently through a cluster of gateways at the RIC, filtering email based on defined rules, and then delivering it to the district's email server. The spam filter encompasses a cluster of redundant servers for load balancing, providing high-availability for email routing.
- District LAN, WNYRIC connectivity
- Properly functioning email system
- Encryption certificates
- Name a district primary and secondary contact for service
- Promptly notify Email Services team of a change in contact
- Provide district technical staff to be trained on spam filtering
- Provide address book count for billing
- Distribute 'Email Security and Best Practices' documentation to district staff
- Request support and report issues to WNYRIC Service Desk for prompt service
- Renew encryption certificates
- Schedule and facilitate planning as district requests
- Test the deployed spam solution
- Provide spam filtering of all district email accounts identified by district
- Provide technical support and training
- Provide documentation for both end users and system administrators upon request
- Work with vendor support if needed
- Maintain spam filtering environment
- Assist with spam troubleshooting
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday–Friday from 7:00 a.m. to 4:30 p.m. by calling (716) 821-7171 or toll-free at 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.