Google Gmail
Gmail is electronic mail in the cloud with contacts, calendaring, and scheduling. Part of G Suite for Education, formerly, Google Apps for Education, districts can have fully functional email and not have the cost or tasks involved with server support: backup, storage concerns, application monitoring, upgrades, etc. Access to the Regional Directory and RIC-hosted spam filtering are included with the service. Documentation and training for staff and admin support for technicians are part of the service as well.
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Gmail as included in G Suite for Education, formerly Google Apps for Education. No other version is supported.
- District LAN, WNYRIC connectivity, Internet access
- G Suite for Education subscription that includes Gmail licensing
- Email domain (i.e.: @district.org)
- Encryption certificates
- Name a district primary and secondary contact for service
- Promptly notify Email Services team of a change in contact
- Provide district staff to plan implementation
- Determine the district’s user authorization levels
- Name the district’s Gmail email administrator
- Maintain email accounts for district (i.e.: adds, deletes, changes, quotas)
- Monitor application as trained, including mailbox maintenance
- Renew email domains
- Renew encryption certificates
- Installation and setup of email clients and browser controls
- Acquire and maintain anti-virus solution for clients, if desired
- Support district staff (end users) on email use
- Request support and report issues to WNYRIC Service Desk for prompt service
- Provide access to Gmail administration for support purposes
- Properly identify accounts for billing and other administrative uses
- Provide accurate counts of mailboxes for license compliance and service support
- Schedule and facilitate planning as district requests
- Configure and setup Gmail servers
- Test Gmail server environment
- Train district system administrator on email administration basics
- Provide training as detailed in subservices
- Provide documentation for both end users and system administrators upon request
- Provide support by phone, email, and screen sharing for technical issues
- Work with vendor support as needed
- Update WNYRIC website with service information and documentation
- Provide spam filtering for Gmail solution
- Provide Regional Directory, if desired
- Troubleshoot email issues
- Support of district Gmail Email administrator
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday–Friday from 7:00 a.m. to 4:30 p.m. by calling (716) 821-7171 or toll-free at 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.