SchoolMessenger Web Communications Bundle
The SchoolMessenger Web Communications Bundle (WCB) is a suite of products designed to fill your website, mobile, notification, and social needs.
- Presence is a website content management system designed for school districts making website updating a snap! Presence websites help drive engagement and involvement for the entire community. Assigned district staff can administer, update, and manage your district's website from anywhere. The solution is secure with role-based access and workflow capability. Presence offers in-line editing, endless design options, teacher and school-level customization, and integration with popular programs. Features include drag-and-drop layout, legal compliance, permission controls, school calendars, content approval workflows, teach and school directories, and unlimited page depth.
- Communicate is SchoolMessenger’s mass communication and notification solution. SchoolMessenger Communicate is a web-based product that can make automated attendance and emergency calls to parents or on-demand broadcast text messages to staff. Contact information is updated through a download or data extract. Districts can opt to use the product as a complete automated calling system, sending phone calls, text messages, or surveys, and offering an automated attendant to accept responses.
- Custom Mobile App (CMA) is SchoolMessenger’s mobile application solution. CMA integrates with your website to provide content in a mobile friendly, mobile app to parents and constituents. CMA can also be integrated with student systems to provide robust information to parents.
- K12Social is a social media tool to help save time and effort with keeping up on social happenings regarding the district.
- Vendor hosts all software
- Unused training hours expire at the end of the school year (June 30th)
- Data recovery and restore scenarios may incur additional charges by the WNYRIC, the vendor, or both
- District LAN, WNYRIC connectivity, Internet access
- Internet domain (i.e.: district.org)
- Encryption certificates
- Name a district primary and secondary contact for the service
- Promptly notify Website & Notification Solutions team of a change in contact
- Participate in software demonstration and implementation planning meetings
- Appoint district staff to plan implementation
- Identify district website administration (webmaster), subsite admins, software administrators, and turnkey district trainer staff
- Renew Internet domains
- Renew encryption certificates
- Populate website with district content and provide data for other licensed software of bundle
- Monitor website and other licensed software
- Comply with all regulations and laws applying to licensed software
- Request support and report issues to WNYRIC Service Desk for prompt service
- Attend any announced user group meetings
- Provide access to relevant software administration for Website support staff to support district
- Communicate relevant software information within the district and to the public
- Schedule and facilitate planning as district requests
- Detail project narrative, costs for licensing, and training needs
- Assist district with product and service implementation, including what needs to happen with previous website (if applicable)
- Provide training as detailed in subservices
- Provide first-level support by phone, email, and screen sharing
- For advanced support issues, coordinate with vendor support on behalf of the district
- Communicate enhancements to district contact
- Troubleshoot issues
- Send pertinent communication to district contact regarding topics related to websites, mass notifications, mobile apps, and social media
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday–Friday from 7:00 a.m. to 4:30 p.m. by calling (716) 821-7171 or toll-free at 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.