Shared Telecom - Traditional
Shared Telecommunication Services focus on providing and supporting telecommunications between the district and the WNYRIC and among buildings within the district, plus access to the Internet. The traditional service supports T1 circuits. E-rate application service fees included. Please refer to service code 650.840 for service details.
Please refer to service code 650.840 for service details.
- Provide the WNYRIC with the name and telephone number of a district contact person for reported problems.
- The District will sign FCC Form 479, CIPA Certification (Children's Internet Protection Act.)
- The District will prepare a Technology Plan that will be approved by the NYS Education Department.
- The District will select an appropriate contact person to assist with the filing of the E-Rate application.
- The District will attend educational seminars conducted by WNYRIC and designed to help the district understand the E-Rate requirements and the district's responsibility in the process.
- The District will provide WNYRIC with information to complete the E-Rate forms and the attachments needed to substantiate the requested amounts.
- The Districts will provide data to satisfy the review process if necessary.
- Determine the Network architecture for the region.
- Recommend line transmission speeds, based on continuous line utilization studies.
- Manage and support the required software applications for network management and control.
- Determine the most efficient and economical network configuration and communications equipment needed to connect schools to the central site in West Seneca and wide area network.
- Periodically redesigns the network, based on capacity utilization studies.
- Provides first level of telephone assistance and problem determination to on-line customers for problem resolution of terminal/microcomputer failures, communications network failure, poor response time complaints, or general questions.
- Availability is 24 x 7 (nights and week-ends unattended) with occasional maintenance periods scheduled typically on Wednesdays from 9:00 pm to 11:00 pm, or Saturdays from 7:00 am to 9:00 am.
- Provide second and third levels of telephone and onsite support for problems not resolved at level one.
- Determines annual shared costs of service for telecommunication charges and equipment maintenance.
- Coordinate, manage and assist all districts in the annual filing of E-Rate applications.
The WNYRIC will provide trained WAN technical support and service as needed.
The WNYRIC utilizes cost effective best practices determined by research from Gartner and Info Tech that allows our experienced and trained technical staff to perform robust testing and piloting on the WNYRIC Network in the areas of; security, infrastructure engineering and design, energy management, virtualization strategies, disaster recovery and business continuity, effective monitoring and pro-active analysis customized for the K-12 educational environment. By following these principles we are able to be a District advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms. WNYRIC Service desk is available Monday through Friday from 7:00 a.m. to 4:30 p.m. For assistance call (716) 821-7171 or 1-800-872-0780 or e-mail us at servicedesk@e1b.org