VoIP Basic Service

The WNYRIC will provide a complete service to replace your current phone system with an up-to-date VoIP service. Additionally, advanced integration into a unified communications system to provide services such as unified voice-mail, e-mail, instant messaging clients, interfacing with IP-Speaker sub systems, video phone calling and desktop collaboration tools can be included as part of the Enhanced VoIP Service (650.842.44). 

Please refer to service code 650.842 for full service details.

• 90% of the telephones in the district must be IP phones, exceptions can be made in certain cases
• Provide appropriate and informed district staff to plan implementation

• Provide appropriate and informed district staff for the necessary walk-through

• Assist with network readiness needs assessment

• Assist with the development of the project plan Including dial plan, long distance, system features, database collection contact, training requirements and PRI lines (PRI lines aidable in a shared install, if district installs an unshared system PRI lines will be unaidable) where applicable

• Provide appropriate and informed district staff to determine the fax line reliance of the school district to determine if POTs lines are needed

• Assist with the network testing by supplying systems to host test software

• Designate an emergency contact person for communication between WNYRIC and the school as well as any changes to this contact

• Work with the WNYRIC VoIP staff to ensure redundancy testing if there is a network fiber break twice per year

• Work with the WNYRIC VoIP staff to ensure 911 testing to assure notifications at least twice per year

• Requests for Adds/Moves/Changes must be submitted prior to August 1st to ensure changes for the start of the coming school year.  Any work orders submitted after August 1st will be completed in the order they are received, on a first in-first out basis. We are aware new hires may not be completed by this date but the majority of the changes can be addressed in a timely manner.

• Report any system issues to the WNYRIC via the Service Desk (716) 821-7171

• Preliminary meetings include district readiness and discussion of pros and cons of moving to a shared (enterprise) VoIP system.
• Preliminary meetings include thorough discussion of options as well as infrastructure design readiness and integration for collaboration tools.
• Assist district personnel in explaining process/needs/requirements to Superintendent/BOE.
• Walk through including WNYRIC staff, VoIP Supervisor/Wan Senior.
• Discuss Unified Communications needs and where it fits in the schedule.
• Network readiness needs assessment.
• VoIP needs assessment
• Any changes in the PRI provider or service will be thoroughly discussed with the school district VoIP designee, the Business Official and Superintendent prior to any changes to this circuit.

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.

Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat by clicking here. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.