UC Gateway
This service delivers integration between other unified communication systems (major vendors such as Cisco's Jabber, Microsoft's Lync, Yahoo's Messenger, IBM Sametime) gateway device and the WNYRIC gateway. This will allow instant messaging and presence with the WNYRIC and the districts participating in the Unified Communications service for districts using their own unified communication system.
Please refer to service code 650.843 for full service details
The district must set up and maintain server environment (virtual or physical), including operating system and updates (Windows or Linux), network service and adequate power and gateway software.
If the district has its own firewall, it must open needed ports to allow the needed access.
The district must designate a UC Gateway Administrator and technical contact for communications between the WNYRIC and the school district. Any change in contact person should be provided to the WNYRIC.
The district must establish and maintain back up of their gateway server. (It is recommended that optional Remote Backup service serve as backup).
The district must notify the WNYRIC of any problems or of inaccessibility of their gateway server, upgrades and expected outages.
The WNYRIC will provide end user documentation for the use of the gateway service.
The WNYRIC will attach the district gateway with the WNYRIC Unified Communications Gateway.The WNYRIC Unified Communications server equipment is located in a secure data center equipped with 24x7 monitoring and backup power supplies.Staff follow best practices in order to provide necessary security as it relates to the most recent student data security and privacy regulations
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat by clicking here. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.