Maintenance - iPad® Coupons-Repair
Priced by model: iPad® model 2 - $160; iPad® model 3 and 4 - $160; iPad® mini - $210; iPad® Air - $170; iPad® 5th Gen and 7th Gen - $215; iPad® Air 2- $220; iPad® 8th gen - $265.
iPad® Pro models are based on screen size - 9.7"- $270; 10.5"- $340; 12.9", 1st Gen - $340; 12.9 2nd Gen - $475.
These coupons will be used for units enrolled in the DEP (device enrollment program) service and also for engraved units.
Refer to related service code 650.870 for full service details.
Vendor will be dispatched to the district to pick up iPad®. Vendor will repair the unit and ship it back to the district. The lead time on repair will be 5-7 business days.
Vendor will cover the physical damage of the digitizer, which is the touch receptive glass for a coupon (cracked screen) as long as the iPad® is still functional.
Physical damage such as water immersion (liquid damage) or glass breakage that has also damaged the underlying LCD/logic board or a logic board related failure is not covered by a coupon.
A unit damaged beyond reasonable repair is not covered by a coupon. This includes case damage not allowing proper operations of push buttons, slider controls, camera housings/mounts and cable connection points.
Refer to related service code 650.870 for full service details.
- Designate one or more persons as the WNYRIC contact authorized to expend the coupons.
- Purchase enough coupons prior to May 15 deadline to last through end of June.
- Provide access to the equipment that is in need of repair.
- Provide contact person, capable of explaining problem, to service personnel.
The Service Desk:
- Will place the call to the service provider and follow up for problem resolution.
- Will maintain a database of coupons purchased/used and provide a report to each district three times a year.
- Will provide a means for purchasing coupons through participation or a service adjustment letter.
- Ensures service personnel are covered by the New York State SAVE legislation that requires fingerprint verification by SED.
- Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.