Maintenance - Tablet Coupons
- Includes but not limited to Samsung Galaxy, Asus, and Microsoft Surface tablets.
- Priced by model: ASUS screen - $200; Microsoft Surface RT - $220; Microsoft Surface 2 - $310; Samsung 10" - $150;
- Refer to related service code 650.870 for full service details.
Repair of listed components only:
HP tc4400 Tablet, C2D1.83, 1GB - Screen, Back Cover, Hinge Lenovo Tablet Series L7500, 80 – Screen, limited availability Lenovo Tablet, C2D L7700, 160G – Screen, limited availability Lenovo ThinkPad Tablet 1839, A - Screen Lenovo ThinkPad X220 Tablet 42 – Screen, Keyboard RoverPad Ann Tablet w/Annothat – unable to repair SVS-RoverPad Annotation tablet – unable to repair
SurfacePro3 - unable to repair
SurfacePro 4 - unable to repair ThinkPad Tablet 10 2G 64 W8PRIC-62931" – Screen THINKPAD X60 TABLET ULTRABASE – unable to repair base Wacom Intuos3 4x5 USB Tablet – unable to repair Wacom Intuos3 6X8 Tablet (PTZ6 – unable to repair Wacom Intuos3 9x12 USB Tablet – unable to repair Wacom Intuos4 USB Tablet Mediu – unable to repair
- Designate one or more persons as the WNYRIC contact authorized to expend the coupons.
- Purchase enough coupons prior to May 15 deadline to last through end of June.
- Provide access to the equipment that is in need of repair.
- Provide contact person, capable of explaining problem, to service personnel.
The Service Desk:
- Will place the call to the service provider and follow up for problem resolution.
- Will maintain a database of coupons purchased/used and provide a report to each district three times a year.
- Will provide a means for purchasing coupons through participation or a service adjustment letter.
- Is in operation from 7:00 a.m. to 4:30 p.m., Monday through Friday and can be reached at 716-821-7171, 1-800-872-0780; email servicedesk@e1b.org; or click HERE for our live chat. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.
- Ensures service personnel are covered by the New York State SAVE legislation that requires fingerprint verification by SED.
- Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.