Mobile Device - Enrollment Plus

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Why spend valuable district staff time setting up devices to distribute to your users. Let our trained staff do the work so that the time saved can be utilized for more important duties. Save the time unboxing, verifying, putting the cases on, and enrolling the devices into the Mobile Device system. We will unpack the device from the factory shipped packaging, and put the case on the device. The Mobile Device Enrollment Plus service will enroll the devices in the district's provided management system. The devices will be ready to be distributed to the user. If the Mobile Device system allows the Apps and Profiles will be able to be sent over-the-air to the enrolled devices. Eligible Devices: WNYRIC supported devices manageable by WNYRIC supported management systems. iOS devices supported by the district's Mobile Device Management and eligible for the Device Enrollment Program (requirement: purchased through Apple Education).

The Mobile Device Enrollment Service will work with a knowledgeable district designated staff member to plan and implement provisioning of the devices.

Cost: RIC-based Prep: Up to 99 devices is $15/device, 100-249 devices $12.50/device, 250+ devices $10/device In District Prep: Up to 99 devices is $20/device, 100-249 devices $17.50/device, 250+ devices $14/device

Details Requirements Responsibilities Service Level Agreement

This service provides staff to unbox, verify, put the cases on, and enroll the devices into the MDM. The devices will be evaluated for Out-of-Box failures, defects, and that the device is operational so that it is not delivered Dead-on-Arrival (DOA). All defective devices will be exchanged by the WNYRIC. If the district has purchased cases they will be put on the devices as per the instructions. The devices will be enrolled in the district's Mobile Device system through the enrollment process. If the district utilizes Apple's Device Enrollment Program (DEP) the service will follow the process to enroll the devices in the district's MDM. The device will be repackaged and shipped to the district per a pre-arranged date. The devices will be ready to be distributed to the users.

The system will be tagged with a standard Erie 1 BOCES tag. District tags if provided by the district can be added at no charge.

Eligible Devices: WNYRIC supported devices manageable by WNYRIC supported management systems. iOS devices supported by the district's Mobile Device Management and eligible for the Device Enrollment Program (requirement: purchased through Apple Education).

We are not held responsible for any changes the vendor makes to its products and services.

The District must:

have a robust wireless network and internet connectivity.
provide a management system for device enrollment.
purchase valid licenses for all devices managed by the district's management system.
provide Admin Access to the management system for the service to enroll the devices.
provide a knowledgeable district designated contact available for the duration, from the planning stages to the delivery of the devices to the district.
provide district asset tags if they would like them put on the devices.

The District agrees:

to provide a staff member designated as the primary contact as well as a backup to work with WNYRIC staff to provide information and access requested regarding the service to be implemented.
to provide access to the appropriate resources and notify the WNYRIC of any problems of inaccessibility to those resources.
to comply with regional and state standards.
to comply with federal copyright laws.
to comply with vendor licensing requirements.
to allow sufficient time for staff to accomplish tasks.
that the service is not responsible for any escalated issues unresolvable by the vendor.
that Erie 1 BOCES standard asset tags will be put on every device.

Mobile Device Enrollment Plus service will provide the following:

Professional and qualified personnel to perform needed functions to support the district's MDM Implementation.
WNYRIC technical staff with training.
Support of current MDM provided apps
Support Escalation of MDM issues to vendor support teams
Exclusions, Mobile Device Enrollment Plus service will not provide:
Local Support of district devices
Locally installed applications on district resources (i.e Google Drive, OneDrive, and etc.)

WNYRIC is not responsible for any Vendor supplied changes to features, functions, or charges that may affect service as described.

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.

Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday –Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780 or by e-mail at servicedesk@e1b.org. A representative will be available from 4:30 p.m. through 11:00 p.m to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.