Chromebook Prep - White Glove

• Users can be up and running out-of-the-box.
• Eliminate the need to ship Chrome OS devices to your district’s central IT office, unbox, configure, repackage and then ship them to your final destination.
• Keep your projects on schedule by virtually eliminating out-of-box failure, dead-on-arrival deliveries and merchandise replacements. All defective Chromebooks will be exchanged by the WNYRIC.

White Glove Configuration for Google Chrome OS provides:

• Updated Chrome OS to the latest version.
• Enrolling the Chrome OS device using an enrollment account into your Google Admin Domain.
• WNYRIC and district asset tags can be applied to the Chromebooks at no additional cost.

Service Requirements:

• The Chromebook will be unboxed and inspected for physical damages.
• The Chromebook will be powered on and inspected for out of box failures and defects. All defected devices will be exchanged by the WNYRIC.
• The Chromebook will be updated to the latest/approved Chrome OS.
• The Chromebook will be enrolled to the domain by performing Enterprise enrollment and validation.
• The Chromebook will be repackaged and shipped to the district per a pre-arranged date.

District Responsibilites:

• If on site provide a secure wireless network.
• The district must designate a contact for this WNYRIC service for coordination purposes.
• Provide the WNYRIC a user name and password for a standard user that the district has set up in their Google Domain.
• Coordinate delivery date of Chromebooks with WNYRIC. 

Service Requirements:

• The Chromebook will be unboxed and inspected for physical damages.
• The Chromebook will be powered on and inspected for out of box failures and defects. All defected devices will be exchanged by the WNYRIC.
• The Chromebook will be updated to the latest/approved Chrome OS.
• The Chromebook will be enrolled to the domain by performing Enterprise enrollment and validation.
• The Chromebook will be repackaged and shipped to the district per a pre-arranged date.

The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms. Staff follow best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.

Service Desk can be reached Monday to Friday from 7:00 a.m. to 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780. A representative will be available from 4:30 p.m. through 11:00 p.m to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.