WNYRIC - Managed IT Service
The Managed IT Service encompasses selected key components which the WNYRIC can provide the districts we serve in a standard and consistent manner. Support is provided from a team of skilled technicians at the WNYRIC who can work remotely or on-site with the ability to provide ubiquitous service as our network engineers utilize standard configurations and settings. Many repetitive tasks will be automated or performed centrally at the WNYRIC.
The services that comprise the Managed IT Service allow multiple school districts to effectively share infrastructure and operation tasks and duties provided by the WNYRIC and re-purpose existing staff members to better serve the needs of the end user in the school district.
The services that comprise the Managed IT Service allow school districts to customize and select services that best meet the needs of your school district.
A Managed Service approach allows multiple school districts to effectively share infrastructure and operation tasks and duties provided by the WNYRIC and re-purpose existing staff members to better serve the needs of the end user in the school district. The critical success criteria necessary to implement higher levels of a managed service must include; standard hardware configurations, similar infrastructure, standard policies and procedures and an assigned authoritative team leader.
Vendor costs of applications or vendor costs for maintenance and licensing is NOT covered under the Managed IT Service.
District must participate in the following services:
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550.100.19 Microsoft Enrollment for Education Solutions (EES)
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550.067.01 WNYRIC CSLO services
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Must have a current Technology and Professional Development plans
District responsibilities: • Appoint a district employed team leader/point person who has authority to make decisions on behalf of the district. This person is the main interface between the district, its employees and Erie 1 BOCES/WNYRIC. The district employed team leader is responsible to communicate the following to district staff: o Team leader/point person roles and responsibilities o Application Administrator(s) roles and responsibilities o Service Desk procedures o Workflow process o Procurement process • Provide the contact information for the Managed IT flow chart that identifies the district employed Application Administrator(s) who manage(s) the district level responsibilities expected for all WNYRIC supported applications. Managed IT does not replace this district level responsibility. It is still a requirement for the district to assign an administrator to each service. • Ensure proper district representation is included in the weekly Managed IT meetings
The WNYRIC staff will work individually with requesting districts to determine the most effective implementation for this service.
Provide qualified/responsible personnel to perform needed functions of daily technical activities.
Provide necessary training for WNYRIC personnel to keep current with new technology.
The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms.
Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations.
Service Desk can be reached Monday – Friday from 7:00 a.m. – 4:30 p.m. by calling (716) 821-7171, 1-800-872-0780, by email at servicedesk@e1b.org, or via live chat by clicking here. A representative will be available from 4:30 p.m. through 11:00 p.m. to assist you with calls regarding emergency situations. During all other hours and holidays, a caller will receive important information regarding coverage.